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Related Flashcards
Cards In This Set
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Conflict
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A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
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Traditional View of Conflict
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The belief that all conflict is harmful and must be avoided.
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Human Relations View of Conflict
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The belief that conflict is a natural and inevitable outcome in any group.
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Interactionist View of Conflict
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The belief that conflict is not only a positive force in a group but that it is also an absolute necessity for a group to perform effectively.
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Fuctional Conflict
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Conflict that supports the goals of the group and improves its performance.
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Dysfunctional Conflict
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Confict that hinders group performance.
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Task Conflict
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Conflict over content and goals of the work.
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Relationship Conflict
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Conflict based on interpersonal relationships.
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Process Conflict
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Conflict over how work gets done.
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Conflict Process
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A process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.
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Perceived Conflict
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Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.
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Felt Conflict
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Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility.
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Competing
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A desire to satisfy one's interests, regardless of the impact on the other party to the conflict.
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Collaborating
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A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.
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Avoiding
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The desire to withdraw from or supress conflict.
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