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Related Flashcards
Cards In This Set
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What level should conflict be at? What happens?
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Can be a good thing at a moderate level; brings out the opportunity for some good to come out
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Definition: a fundamental disagreement over ends or goals to be pursued and the means for their accomplishments
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Substantive conflict
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Definition: two employees are unable to work together because of interpersonal hostilities or when members of a committee fail to act because they cannot agree on group goals; makes one mad/uncooperative.
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Destructive conflict
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Definition: the competition and rivalry that characterizes firms operating in the same markets. (2 companies fighting/suing each other).
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Interorganizational conflict
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Definition: interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment (i.e. You embarrassed me and I'm angry).
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Emotional conflict
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Definition: many organizations use this to deal with interpersonal conflicts of their employees.
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Peer group conflict
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Definition: allows opportunity to identify otherwise neglected problems and opportunities; creativity and performance can improve; continuing to disagree because anxious to get a better answer
emotional conflict | substantive conflict | peer group conflict | constructive conflict | interorganizational conflict | destructive conflict |
Constructive (functional) conflict
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What are some potential benefits of functional conflict?
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Surfaces important problems as they can be addressed, causes careful consideration of decisions, cause reconsideration of decisions, increases information available for decision making, provides opportunities for creativity.
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What are some potential disadvantages of distructive conflict?
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Diverts energy, hurts group cohesion, promotes interpersonal hostilities, creates overall negative environment, can decrease work productivity and job satisfaction, can contribute to absenteeism and job turnover.
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List some common antecedents to conflict in organizations.
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Role ambiguities, resource scarcities, task inter dependencies, competing objectives, unresolved prior conflicts.
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Definition: situational things gives cues leading to conflict (i.e. fight/conflict because of a budget cut is coming; all sides
devil's advocate | antecedent conditions | role ambiguity | resource scarcities | task interdependencies |
Antecedent conditions
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Definition: I have to depend on the maintenance dept to get the AC fixed before weekend comes. I must depend on this dept for it to be fixed.
devil's advocate | antecedent conditions | role ambiguity | resource scarcities | task interdependencies |
Task interdependencies
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Definition: individual is unsure of his/her job; individual is not playing normal role/participant leads to conflict.
devil's advocate | antecedent conditions | role ambiguity | resource scarcities | task interdependencies |
Role ambiguity
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Definition: more resits to the status quo; will offer constructive ideas/views.
devil's advocate | antecedent conditions | role ambiguity | resource scarcities | task interdependencies |
Devil's advocate
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Definition: not enough to go around which can cause conflict (i.e. only 1 student will given an "A" grade in this course)
devil's advocate | antecedent conditions | role ambiguity | resource scarcities | task interdependencies |
Resource scarcities
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