ORGB 1105 - Canadian Organizational Behaviour Chapter 3

This is for Chapter 3 of Organizational Behaviour

22 cards   |   Total Attempts: 189
  

Cards In This Set

Front Back
The process of attending to some information received by our senses and ignoring other information.
Selective Attention
The process of receiving information about and making sense of the world around us.
Perception
Organizing people and objects into preconceived categories that are stored in our long-term memory.
Categorical thinking
Visual or relational images in our mind representing the external world.
Mental Models
The process of assigning traits to people based on their membership in a social category.
Stereotyping
The perceptual process of deciding whether an observed behaviour or event is caused largely by internal or external factors
Attributionn Process
The tendency to see the person rather than the situation as the main cause of that person's behaviour
Fundamental attribution error
The tendency to attribute our favourable outcomes to internal factors and our failures to external factors
Self-serving bias
Occurs when our expectations about another person cause that person to act in a way that is consistent with those expectations
Self-fulfilling prophecy
A perceptual error whereby our general impression of a person, usually biased on one prominent characteristic, colours our perception of other characteristics of that person
Halo effect
A perceptual error in which we quickly form an opinion of people based on the first information we receive about them
Primary effect
A perceptual error in which the most recent information dominates our perception of others
Recency effect
A perceptual error in which we overestimate the extent to which other have beliefs and characteristics similar to our own
False-consensus effect
A model of mutual understanding that encourages disclosure and feedback to increase our own open area and reduce the blind, hidden, and unknown areas
Johari Window
A theory stating that the more we interact with someone, the less we rely on stereotypes to understand that person
Contact hypothesis