MKTG 350 Consumer Behavior Test 1 - CONSUMER DECISION PROCESS AND PROBLEM RECOG

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52 cards   |   Total Attempts: 188
  

Cards In This Set

Front Back
One person’s problem is another person’s...
 Many people would pay to NOT have snow.
 Indeed snow REMOVAL is a major industry in colder climates.
SSource: A. Warren, “Winter Wonderland at 72 ̊,” The Wall Street Journal, December 23, 2003, p. B1/4.
14-2
 But would people pay to HAVE snow?
Turns out – yes!
people in warmer climates such as Texas, Arizona, Florida, Georgia
Often want snow for Christmas season but
rarely get it naturally.
So, they buy it!
Is the level of concern for, or interest in, the purchase process.
Purchase involvement
Triggered by need to consider a particular purchase.
Purchase involvement
A temporary state influenced by the interaction of individual, product, and situational characteristics.
Purchase involvement
Types of Decision Making
Nominal Decision Making, Limited Decision Making, Extended Decision Making

in effect involves no decision per se.
Nominal decision making, a.k.a., habitual decision making,
Occur when
tthere is very low involvement with the purchase.
Nominal decisions
A completely ??? does not even include consideration of the “do not purchase” alternative.
Nominal decision
Consumer buys Campbell’s without considering other brands, its price, etc.
Example of Nominal Decision Making
Involves internal and limited external search, few alternatives, simple decision rules on a few attributes, and little postpurchase evaluation.
Limited decision making
Middle ground between nominal and extended decision making.
Limited decision making
Involves recognizing a problem for which there are several possible solutions.
Limited decision making
Decision based only on buying the cheapest rolls.
Limited decision making
Involves extensive internal and external search followed by a complex evaluation of multiple alternatives.
Extended decision making