Choose the Correct Answer from the Following Listening Skills Flashcards

Which of the following is NOT part of listening-centered communication?
a. summarize what you believe the other person has saidb. pay attention to the words spokenc. ask the other person to stop speaking when you disagree so that you may provide your counterargumentd. ask questions to try to better understande. only offer answers after the other person agrees that you understand her point of view

Communication is
a. speaking or writing so that another is able to comprehend the meaningb. interpretation of messages sent via any mediac. the combined activities of speaking and listeningd. the transfer of information and understanding from one person to anothere. a process involving only the sender, message, and receiver

When your intended message is sent accurately in the least amount of time, you are a(n)
a. economical communicatorb. efficient communicatorc. formal communicatord. collaborative communicativee. effective communicator

Which of the following is NOT an element of the communication model?
a. senderb. feedbackc. decoderd. noisee. message

The process of translating a message into understandable symbols or language is called
a. encodingb. transformingc. mediatingd. decodinge. enriching

When the band came out on stage and the lead singer shouted, "Hello, Orlando!" the crowd roared with applause. This is an example of
a. decodingb. medium selectionc. noised. encodinge. feedback

Which of the following is NOT an example of noise in the communication process in a typical classroom?
a. a student in the back of the classroom texting a friendb. groundskeepers mowing the lawn outside the classroom windowc. a student responding to a professor's request for questionsd. uncomfortable classroom deskse. an attractive person walking by the open classroom door

Which of the following is a step in the communication process?
a. noise is eliminated from the messageb. the sender decodes the messagec. possible receivers are consideredd. the message is transmitted through a mediume. the receiver selects medium

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.
a. encodedb. richc. densed. complexe. formal

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?
a. e-mail to all those affectedb. telephone call to eachc. posting an announcement near the office coffee machined. face-to-face meetinge. personal note to each

Of the following, which medium is the richest?
a. company newsletterb. telephonec. e-maild. memose. videoconferencing

Of the following, which medium is the least rich?
a. flier on a bulletin boardb. instant messaging on the internetc. e-maild. handwritten notese. conference telephone calls

A manager wants to tell employees that the quarterly project management training will start on April 12th, about two months from now. Generally, which of the following should the manager use?
a. videoconferencingb. telephonec. personal notesd. face-to-face meetinge. newsletter

Executives at Raytron Industries want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this?
a. send a memo to all managersb. call a meeting of managersc. post a notice on all bulletin boardsd. send an e-mail to all managerse. schedule a conference phone call

Samantha wanted to tell her employee about the seminar, but she put the flier in a stack of papers ad forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?
a. sender barrierb. encoding barrierc. medium to barrierd. feedback barriere. receiver barrier