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Related Flashcards
Cards In This Set
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Which of the following media types supports recording multiple times?
(Select TWO) a) DVD-R b) CD-RW c) DVD+R d) DVD-RW e) CD-R |
b) CD-RW
d) DVD-RW |
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Which of the following BEST describes how a laser printer works?
a) Toner sticks to photoconductive areas on a drum
b) Heat from the printhead melts the ink onto the paper c) Heat from the printhead boils the water-based ink d) Small wires strike and transfer ink from a ribbon |
a) Toner sticks to photoconductive areas on a drum
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A technician is troubleshooting an issue and has implemented a solution. Which of the following would be the NEXT step the technician should take?
a) Verify full system functionality
b) Test the theory to determine cause c) Document findings, actions, and outcomes d) Ask the user open ended questions about the issue |
a) Verify full system functionality
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The phrase "Blue Screen" is often used to refer to which of the following?
a) CMOS checksum error
b) An improperly configured video card c) STOP error d) A malfunctioning monitor |
c) STOP error
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A user reports that their laptop is very hot to touch when it is operating. Which of the following could be the cause of the increased laptop temperature?
(Select THREE) a) The heat sink may not be properly seated to the processor b) The path of air flow may be blocked by dirt or other debris c) The laptop LCD screen may be too bright and should be adjusted d) The system time may not be set correctly e) The fan may not be operating properly f) The battery may not be fully charged |
a) The heat sink may not be properly seated to the processor
b) The path of air flow may be blocked by dirt or other debris e) The fan may not be operating properly |
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A customer brings in a laptop and states that it will not power on. The keys are making a much louder sound than normal when pressed. Which of the following is the MOST likely cause?
a) Custom keyboard installed
b) Faulty battery c) Bad AC adapter d) Liquid spilled into laptop |
d) Liquid spilled into laptop
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Which of the following describes the requirements for specialized 64-bit programs?
a) Requires 64-bit processors and 64-bit operating systems
b) Requires 64-bit processors but can run on 32-bit operating systems c) Can run on 32-bit processors but requires 64-bit operating systems d) Can run on 32-bit processors and 32-bit operating systems but at a slower speed |
a) Requires 64-bit processors and 64-bit operating systems
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Which of the following in Windows Firewall will allow user's programs and services access to ports?
a) Exceptions
b) Guest accounts c) Phishing d) Automatic Update |
a) Exceptions
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Which of the following is the safety procedure to adhere to when a technician has a laptop battery failure?
a) Destroy the battery
b) Dispose of battery in an incinerator c) Recycle the battery d) Store battery in storage room |
c) Recycle the battery
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Which of the following are essential skills for help desk personnel?
(Select TWO) a) Active listening skills b) Ability to communicate with varying levels of customer expertise c) Ability to guess and complete the user's sentences d) Ability to infer a solution to a problem with limited facts e) Ability to list industry terms to show competence |
a) Active listening skills
b) Ability to communicate with varying levels of customer expertise |
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Which of the following statements BEST explains the function of the BIOS and CMOS?
a) The BIOS chip contains the real-time clock (RTC)
b) The BIOS gets its power from the CMOS c) When the power is removed, the RAM and CMOS will lose their data d) The CMOS acts as a storage area for the BIOS settings |
d) The CMOS acts as a storage area for the BIOS settings
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A user reports their onboard sound card has failed. They do not want to purchase a new motherboard. Which of the following is the BEST recommendation for the technician to give?
a) Use a headset to listen to the sounds
b) Send the entire computer to a technician for repair c) Purchase a separate sound card and have it installed d) Go without sound until another computer can be bought |
c) Purchase a separate sound card and have it installed
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A technician notices time synchronizations change the time by several minutes every time synchronizations occur. Which of the following is MOST likely happening?
a) The update is coming from a different source each time
b) CMOS Battery is getting weak and needs replaced c) The computer is adjusting for Daylight Savings Time d) The user is changing the clock manually |
b) CMOS Battery is getting weak and needs replaced
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Which of the following tools can be harmful when used near a hard drive?
a) Compressed air
b) Locking pliers c) Multimeter d) Magnetized screwdriver |
d) Magnetized screwdriver
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A technician is called to a small office home office (SOHO) for a networking problem. The client has moved a PC to a new location and now the PC is not connecting to the network. The technician can see the PC is plugged into the network jack, but none of the cables are labeled. Which of the following tools would be the MOST efficient for the technician to find the correct cable?
a) Loop back plugs
b) Toner probe c) PING d) Cable tester |
b) Toner probe
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