Chapter 20 Study Guide

35 cards   |   Total Attempts: 188
  

Cards In This Set

Front Back
Taking a Mental shortcut to form an attitude
Heuristic
When the recipient considers other cues than the message
Peripheral Route Processing
Four parts of effective persuasive communication
Source, Message, Channel, and Audience
One of the best measures of attitude
Behavior
A public position that contradicts one's private attitude
Counteradditudinal Behavior
The main processes in forming or changing an attitude
Compliance, Identification, and Internalization
Taking the opposite viewpoint because you dislike the source
Boomerang Effect
A hard to change way of seeing people who belong to the same category
Stereotype
Ways in which attitudes are formed
Conditioning, Observational Learning, and Cognitive Evaluation
Attitudes that most strongly predict behavior are acquired through
Direct experiences
A direct attempt to influence attitudes
Persuasion
How the person delivering the message will be evaluated by the audience
Are they trustworthy and sincere, do they know the subject, and are they likable
To reduce this you have to change your behavior
Dissonance
An extreme form of attitude change
Brainwashing
The two ways to deliver a message
Central Route for Persuasion, and Peripheral Route for Persuasion