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Nonassertive
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Giving up what one is entitled to, one's rights, in order not to upset another person.
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Aggressive
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Acting in a way to get what one is entitled to, one's rights, but at the expense of someone else's rights.
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Assertive
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Acting in a way to get what one is entitled to, one's rights, but not at the expense of someone else's rights.
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DESC form
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A formula for verbally expressing assertiveness consisting of a description of the situation, expression of feelings, specification of whether or not a change is made.
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Active Listening (aka Reflective listening)
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Paraphrasing the speaker's words and feelings; also called reflective listening.
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Reflective Listening (aka Active listening)
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Paraphrasing the speaker's words and feelings; also called active listening.
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ABC lists
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A time management technique in which tasks are prioritizedA: is the list with the most important activities that must get done.B: the list of things you would LIKE to get done in your day that need to doneC: the list of activities you would like to do after all of the things on list A and B are complete.
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To avoid hurting people or causing disagreements use words like:
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Substitute the word "and" for the word "but," use "I" statements and avoid using "why"Yes: and/I, No: But and why
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Social support is
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Belonging, being accepted, being loved, or being needed all for oneself and not for what one can do.
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Perceptions
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A person's cognitive interpretation of events.
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Attitude of Gratitude
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Focusing on things about which to be grateful
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Type A behavior pattern
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A sense of time urgency is one component of the Type A behavior pattern.A cluster of behaviors associated with the development of coronary heart disease.
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Humor and stress
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A good healthy laugh can go a long way in relieving feelings of stress.
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Type B behavior patterns
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Behavior pattern that is not excessively competitive, with no free-floating hostility and no sense of time urgency. Also develops coronary heart disease but less likely.
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Self-esteem
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How highly one regards oneself.An important concept related to self-esteem is self-efficacy, which is the belief that you can be successful at doing something.
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