Front | Back |
What are 4 main communication styles?
|
Aggressive, passive, manipulative, assertive,
|
What is passive communication
|
Not speaking up for what you want, and saying 'yes' to things you don't want in order to be liked or to not hurt the other person's feelings.
|
What is aggressive communication
|
Taking what you want by threatening or forcing a person to give you something. Or saying 'no' in a way that puts down the other person.
|
Manipulative communication
|
Getting what you want or turning someone down in a dishonest way, or doing something for someone only so you get what you want.
|
Assertive communication
|
Asking straight for what you want or giving people an honest 'no' to things you don't want. Not using other people, not letting yourself be used either.
|
Assertive people
|
People who stand up for their rights without denying others' rights, respect themselves + others, know how to listen + talk,
|
Aggressive people
|
People who stand up for their rights without regard for others; think of themselves first, at expense of others; dominate others
|
Passive people
|
People who don't assert themselves; give others priority at their own expense; keep their concerns to themselves; apologize profusely
|
Asking honestly for what you want (first 2 steps)
|
1-State a feeling or fact2- Ask straight for what you want.
|
Taking No for an answer (2 steps)
|
1- f you get a no, ask for your second choice ("Well, what about...?")2- If you get another no, accept it gracefully (OK)
|
Examples of accepting 'No' gracefully
|
OK,OK, maybe another time.Oh well, I'll liveOh, I understand
|
Saying 'No' assertively (3 steps)
|
1- Say something caring2- Refuse ("No, thanks")3- State your decision OR suggest an alternative
|
Defending your rights assertively (2 steps)
|
1- State a fact or feeling ("I have a right to...")2- Describe what you expect from the person ("please stop...")
|
Defending your rights aggressively (4 steps)
|
1-Get their attention ("Hold it.", "Whoa!")2- Call them on their aggression or manipulation ( "That sounds like a threat", "that's not fair" )3- Repeat what you expect ("I mean it", "I said no") 4- If that doesn't work, leave the situation.
|
When is it appropriate to use assertive style to defend your rights?
|
If the other person violates your rights by accident.
|