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Related Flashcards
Cards In This Set
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True of false, patients problems are an obstruction of professionalism
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False
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To put off a task the needs to be completed is referred to as
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Procrastination
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When you exhibit courteous behavior and are consciencious in your work you are displaying
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Professionalism
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To decide what tasks are most important is to
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Prioritize
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True or false, inetiative is a characteristic of professionalism
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True
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True or false, code of ehtics ensures a high quality of service
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True
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The study of Proxemics is
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The study of Proxemics is spatial separation
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True or false, non-verbal communication is a way of communicating without words
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True
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True or false, open ended questions are used for yes & no answers
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False
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True or false, first impressions are not very important
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False
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True or false, complaints should be handled when time allows
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False
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What are the five stages of grief
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Denial, anger, bargaining, depression, and acceptance
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Active listening involves listening, observing & giving advice
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False
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True or false, a technique to dealing with an angry patient is lowering your voice
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True
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True or false, body language is a communication barrier
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False - Body language is a form of non-verbal communication. It is not considered a barrier.
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