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Management
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The process of achieving organizational objectives through the use of people and other resources (capital, land and equipment)
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The Father of Scientific Management
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Frederick Taylor (1856-1915) Published "Principles of Scientific Management"
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The Hawthorne Experiments (Elton Mayo)
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AT&T's Western Electric Hawthorne Plant was chosen as the lab to test if better lighting (provided by GE light bulbs) would increase productivity.
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Decision-making process steps
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Intrinsic Reward (Reinforcement)
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Motivating events which occur as a natural part of the learning experience
Example: Personal Development as a reward for the experience of doing some work
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Delphi Technique
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A technique in which the members of a group are intentionally separated and given the same problem. They return their solutions to the leader, the solutions are pooled, and the group members rate the ideas.
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Operational Goal
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A specific goal with quantifiable results.
Example: "produce 10,000 units each day"
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Payback analysis
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Tool for determining when an object (a business expense) will pay for itself
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Henry Fayol (1841-1925)
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Another founding member of the classical management school, described five functions of management as:
1) to forecast and plan
2) to organize
3) to command
4) to coordinate
5) to control
Also created the 14 Principles of Management (Organization)
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Max Weber (1864-1920)
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Described the ideal character of bureaucracy -- adding a structural component to the classical management school.
According to Weber, bureaucratic organizations were defined by such features as hierarchy of control, specialization of function, centralization of information and control, and formal rules, policies and procedures.
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Types of Authority
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"14 Principles of Management" (of Organization
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Henry Fayol
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Product Development
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Negotiation
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When two parties agree to work in a cooperative manner to resolve a labor dispute
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Informal Organization
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Emphasizes personal relationships
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