PHR Prep Exam

1. A manager wants to introduce new changes in his organization. However he experiences a lot of resistance from employees at every level of the organization from management to line workers to the proposed changes that must be placed into effect immediately to ensure the organization continues successfully. Which of the following alternatives to implementing the change is NOT a good solution for overcoming the employee resistance?

A. He uses force by power
B. He offers reward for change
C. He educates about the merits of change
D. He takes his employee for dinner and bribes him
E. He bargains with the employee for changes

3. An Information Technology company is testing a new training program which involves lectures, demonstrations, reading sessions, group discussion, role play, and case studies. The teachers must ensure every one of the employees who attends the training session understands and can quickly implement the information provided. Which one of the statements may apply to this situation?

A. The trainer must employ only one of the above learning methods.
B. The trainer must employ all of the above learning methods.
C. The trainer must employ only two of the above learning methods.
D. The trainer can employ the learning methods which are most suitable for his training program.
E. The trainer should only implement group discussion method.

5. A classroom-based program , led through discussion, role play, or training videos in conjunction with discussion work best when teaching complicated ideas or methods of interacting with other people. Sexual harassment training, leadership training, sales training, interview training, and other types of real world interactions are best suited for a classroom training environment using training videos as a supporting resource. Which of the statements does not portray the benefits of classroom training?

A. Classrooms can accommodate a large number of trainees.
B. Classrooms provide formal learning environments.
C. Classrooms are well equipped for training purposes.
D. Classrooms allow little interaction among trainees.
E. Classrooms reinforce learning because employees are reminded of schooling environment

7. Eric Peters is one of the city's most effective communicators, and has been invited to participate in a Communication Workshop, where his topic will be Effective Communication for the New Project Manager. The participants in the workshop are studying basic communication skills, and are all paying close attention to both verbal and non-verbal communication from the presenter. They are also expected to apply their recently acquired knowledge about communication in critiquing his presentation afterwards.
Which of the following should Hugh NOT do when he arrives at the venue half an hour early and is allowed into the lecture theater before his audience?

A. Check if his voice will be heard by all members of his audience.
B. Take a ten-minute nap to ensure that he is well-rested for his presentation.
C. Test his audio-visual equipment.
D. Become comfortable with the equipment he is going to use.

2. An employee training and development program which is designed to help the employee get the most out of it has the best results in the long term growth of any organization. Human resources is to play a significant role in the development of this training program. Out of the following factors which factor is the MOST IMPORTANT in designing of a training program?

A. Defining outcomes
B. Hiring trainees
C. Recruiting trainees
D. Evaluating the progress of trainees
E. Correcting trainees problems

4. A manager may choose to have a larger group of new employee trainees or a smaller group. He has worked carefully with the HR department to coordinate employees to all meet for an in office, lecture style training program. If he chooses to train a larger group in an effort to save time and money for the organization, which of the following statements is true?

A. Classrooms must be used to accommodate a large group to be trained.
B. Small rooms can be used to accommodate a large group to be trained.
C. Office space of each employee can be used to accommodate a large group to be trained.
D. The manager's office can be used to accommodate a large group to be trained.
E. It does not matter where the training program is held.

6. Organizational learning is an area of knowledge within organizational theory that studies models and theories about the way an organization learns and adapts. Which of these is a characteristic of an adaptive organization?

A. It is able to sense changes in signals from its environment (both internal and external) and adapt accordingly
B. It is able to sense changes in signals from its environment (both internal and external) and bud does not adapt
C. It is unable to sense changes in signals from its environment (both internal and external) but adapts anyway
D. It is able to sense changes in signals from its internal environment and adapt accordingly
E. It is static in nature but has lasted the test of time, it works best for the current organization and has been for many years.

An EEO-I must be filed if ___ employees are working for an individual company. A. 15
B. 25
C. 50
D. 100

2. The Fair Labor Standards Act allows employees to recover pay up to __ years of back pay. A. 1
B. 2
C. 3
D. 4

Which of the following is not a guideline for reducing perceptual factors? A. Recognize external causes of behavior.
B. Be aware of stereotypes, biases and assumptions.
C. Emphasize objective information.
D. Increase customer awareness.

Which of the following is matches the definition, “a system in which unions and management negotiate with each other to develop the work rules under which union members will work for a stipulated period of time?” A. Union steward exchange
B. Team building
C. Collective bargaining
D. Break-even analysis

The acronym CPPC stands for? A. Cost Plus Percentage of Control
B. Cost Plus Percentage of Contract
C. Cost Plus Percentage of Cost
D. Cost Plus Plus Cost

Parento diagrams work on the ___ rule. A. 50/50
B. 60/40
C. 80/20
D. 90/10

Which of the following is not a characteristic of self-evaluations? A. Tendency to inflate ratings due to self-serving bias.
B. Tendency to inflate ratings due to “blind spots.”
C. Women and nonwhites tend to rate themselves lower.
D. Majority will show a tendency of show poor differentiation of skills.

Which of the following is not a strategy for improving decision making? A. Ask lots of questions.
B. Learn from prior decisions.
C. Prioritize decisions into short-term and long-term priorities.
D. Never use the “Plan-Do-Check-Act Cycle” of decision making.