Palm Cliff Notes

Reflective ListeningListen to what client has to say with your full attention on what they are saying both verbally and non-verbally.Paraphrase back to them what they have said to make sure you’ve understood them. If you have misunderstood ask them to re-explain and try again.Validate the feelings they are having in that situation, regardless if you feel they have made an accurate assessment of the situation. When the client has been understood you can move onto collaborative problem solving.

Collaborative Problem SolvingThe first step is to gather information to achieve the clearest understanding of the client’s concern or perspective about a given unsolved problem.The second step is to voice staff’s concerns on the same unsolved problem.The third step involves having both parties brainstorm solutions so as to arrive at a plan of action that is both realistic and mutually satisfactory...in other words, a solution that addresses both concerns.

Engaging in Activities with ClientsActivity therapy: These are activities that are aimed at creating emotional well-being in the client. They tend to be more recreational ex. Playing cards, painting, going on a walk. They also foster social connection.Skills Training: These interactions are focused on building a specific skill that aid in client’s achieving their personal goals. Ex. Learning how to use a computer, learning a self-care technique, finding work. These foster self-reliance and self-esteem. High engagement in these activities results from going at a pace that is enjoyably challenging to the client. Nestled between stressful and boring.

De-escalation/Crisis ManagementWhen a conflict or crisis occurs at the Palm, the first step is to make sure your team mate is also aware of the issue.Speak to client in simple, kind and firm directives to move with you to a more private area away from triggers.In the private area, offer reflective listening while allowing client time to relax. Client’s reasoning abilities are likely impaired if they are very escalated.Use collaborative problem solving to find a solution for the triggering event.Create a Safety Plan. A plan for the immediate future that a client can agree with to keep themselves safe from the triggering event.

Self-CareSelf-care are practices staff use to reduce stress and enhance well-being to be at their best at work.Examples include: meditation, exercise, reading, laugh, take time off, relaxation techniques, healthy eating, adequate sleep, etc.If you are feeling stressed or emotionally triggered ask a team mate to take over for you while you self-care.

Community SpacesOur goal is for the Royal Palm to be a place where people can feel safe in their home and enjoy mutual respect amongst their peers and staff.Staff will aid in maintaining an environment that upholds these core values.

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