Organizational Behavior Exam #3 Flash Cards

67 cards   |   Total Attempts: 188
  

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INTERPERSONAL COMMUNICATION
Limited number of people who are usually in proximity to each other, use many sensory channels, and are able to provide immediate feedback
TRANSMITTER
Used by the sender as a means available for sending messages
RECEPTOR
Used by the receiver as a means available for receiving messages
MEDIA RICHNESS
The capacity of a communication approach to transmit cues and provide feedback
CUE
Stimulus that results in a response by the receiver
ENCODING
Gives personal meaning to messages that are to be sent
DECODING
Personal, interpreted meaning to messages that are received
FEEDBACK
The receiver's response to the message
NOISE
Any interference with the intended message in the channel
SEMATICS
The special meaning assigned to words
LANGUAGE ROUTINES
A person's verbal and nonverbal communication patterns that have become habits
LYING
Sender states something that is believed to be false i border to seriously mislead a receiver
DISTORTION
A wide range of messages that a sender may use between the extremes of lying and complete honesty
DIALOGUE
A process whereby people suspend their defensiveness to enable a free flow of exploration into their own and others' assumptions and beliefs
ASSERTIVE COMMUNICATION
Confidently expressing what you fee, think, and believe while respecting the right of others to hold different views