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Related Flashcards
Cards In This Set
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What are the steps in conducting survey research and providing feedback to an organization?
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1. Top management is involved in prelim planning2. Survey questionnaire is administered to all org members3. Data is summarized by outside staff - fed back through hierarchy4. Managers and work teams diagnose problems
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Distinguish a learning org from non
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-Constant readiness-Best knowledge available-Collaboration across org-Continuous planning-Make changes on the fly
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How can we develop our own areas/departments into learning orgs?
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-Be open to new ideas-After action reviews-Be curious
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What is re-engineering?
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Radical re-design of business process (blank slate)
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What are the criteria used to evaluate whether systems are high performing?
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1. Excellently against external standard2. Excellently against potential3. Excellently to earlier point4. Significantly fewer resources5. Substantially better than other systems6. Source of ideas for others7. Fulfill at high level ideals of culture8. Only system that is able to do what it does
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How does Org Transformation compare with other interventions?
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Radical, drastic changes
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Identify the core characteristics of org culture
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-Autonomy-Senstitivity to customers/employees-Managers provide support and assistance-Employees initiate ideas-Openness of communication channels-Risk seeking encouraged
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What are the 4 possibilities in approaching strategy changes within an org?
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1. Manage the change2. Reinforce the culture3. Manage around the culture4. Change the strategy
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In what situations should a major overhaul be undertaken?
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1. Company's values do not fit the changing environ2. Industry changes with lightning speed3. Company is mediocre or worse4. Firm is about to join the ranks of larger ones5. Firm is small and growing rapidly(p409)
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