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Related Flashcards
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Cards In This Set
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What is operations management?
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The management of proceses and the systems that create goods and or provide services.
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Why do companies use OM?
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They use it to improce efficency and effectiveness.
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What is the pareto phonominom
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The 80/20 rule. 80% of the problems are caused by 20% of the activities.
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What is the cheif role of a operations manager?
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Decidison maker.
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What are some tools used by OM to aid in decisions?
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models: A abstaration of reality
Quantitative approache: an attempt to obtain optimum solutions tot ehmathematicals models of managerial problems. Tade off analysis: weather to buy another peiece of equipment systems approach: a set of interelated parts that work together. establishing priortites: recognizing the fact managers must direct their effrots to where they will do the most good and to avaid wasting time and energy on insignigicant elements. |
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What is TQM?
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Total quality management; involves every employee in the continual effort to improve customer satifaction.
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Lean production
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Systems that use fewer resources than mass productionsystems.
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What are the three types of productions?
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Craft production, mass, and lean producition.
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What are the major trends that are affecting OM
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INTERNET and ecomerce
techology globalization supply chains (outsorcing) |
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Compare good versus services
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Goods are tangible outputs of a companys processes and services are tangible outputs that are experienced by the customer.
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