Operations Management

Chapter 1

10 cards   |   Total Attempts: 188
  

Cards In This Set

Front Back
Which OM activity belongs to which major decision responsibility?A. InventoryB. CapacityC. QualityD. Process
1. Mapping out the series of steps which take inputs and lead to the output of a good or service.
Feedback: Also known as process flow analysis (PFA). PFA is used to understand and improve transformation processes.
ANSWER: PROCESS

2. Deciding where to store raw barstock used in a production process.
Feedback: In many manufacturing operations, some purchased materials are ordered in advance and held in storage until needed.ANSWER: INVENTORY
3. Deciding how many people should work on a particular shift.
Feedback: Day to day decisions about staffing levels help determine the volume of products or services that can be produced that day.ANSWER: CAPACITY
4. Setting the goal for a defect rate of the output of a critical process.
Feedback: Setting measurements of performance is an important aspect of quality management in operations.ANSWER: QUALITY
It is the function of operations to __________ the transformation process.

A. designB. assess the performance ofC. improveA. designB. assess the performance ofC. improveD. all of the aboveD. all of the above
Match the following characteristics with their respective contemporary operational theme.A. Globalization of OperationsB. Co-dependency of Services and ManufacturingC. Supply Chain ManagementD. Environmental ConcernsE. Lean Operations

Answer Key: Answer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in todayAnswer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in today select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.
Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material.Answer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in todayAnswer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in today select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.
Feedback: Lean systems and JIT is focus of chapter six in our textbook.Answer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in todayAnswer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in today select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.
Feedback: Service and manufacturing are highly interrelated in today's global economy.Answer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in todayAnswer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in today select A B C D E 4. After sale service has become an important element in the development of competitive advantage for many manufacturing firms. Service firms with the best fit core competencies are teaming up with manufacturing firms to provide increased value for customers.
Feedback: Managing the supply chain requires all managers to consider the entire flow of materials and information along the supply chain from raw materials through production and distribution to the final customers.Answer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in todayAnswer Key: select A B C D E 1. The european union requires that 85% of the components in new cars that are built in Europe can be dissassembled and recycled.Feedback: The most progressive companies have found that reduction of pollution often pays. Developing a product process that pollutes less may also reduce the cost of the product through less wasted material. select A B C D E 2. A process is redesigned to eliminate steps that do not add value for the customer.Feedback: Lean systems and JIT is focus of chapter six in our textbook. select A B C D E 3. A political decision in Hungary leads to the closing of an aluminum smelting plant in North Carolina.Feedback: Service and manufacturing are highly interrelated in today select A B C D E 5. Products manufactured in China are being customized by distributors in various countries around the world to better fit local market needs.
Feedback: New markets and new global competition have changed the nature of operational decision making. Emerging economies around the world have created a highly competitive climate and have a significant impact on operational decisions for businesses.

1:D, 2:E, 3:A, 4:B, 5:C
In a pure service, the customer doesn't receive a tangible product as part of the service but that doesn't mean that these firms don't have some inventory. In class, we defined the type of inventory used by pure service companies as ____________ inventory.

A. finished goodsB. facilitating goodsC. raw materialsA. finished goodsB. facilitating goodsC. raw materialsD. work in processAnswer Key: BD. work in process
Answer Key: B
________ is the relationship between benefits of the product or service relative to the price.

A. QualityA. QualityB. ValueC. CapacityD. LogisticsB. ValueC. CapacityD. Logistics
Every function must integrate its decisions in conjuction with other functions. Therefore cross-functional decision making becomes important for all firms. But, in many firms, functional managers compete with each other for resources and have "turf wars" where they try to protect their functional area at the expense of other functions. This impedes cross-functional decision making. The term used to describe such disfunction is ________.

A. agency costB. functional silosC. power brokeringD. policy breakdownAnswer Key: BA. agency costB. functional silosC. power brokeringD. policy breakdown
Answer Key: B
As a plant manager, I want to know how often I am turning over my inventory. Inventory turnover can be measured by dividing the cost of goods sold by the average inventory on hand over a specific period of time. Which function could provide me that information?

A. AccountingB. PurchasingC. MarketingD. EngineeringA. AccountingB. PurchasingC. MarketingD. Engineering
Which of the following statements is false?

A. In OM, most of the decisions are short term in nature and can be easily reversed when conditions change. B. There are many different types of process designs to choose from. C. There are many different metrics of performance to choose from. D. There are many different ways to configure capacity. A. In OM, most of the decisions are short term in nature and can be easily reversed when conditions change.
B. There are many different types of process designs to choose from.
C. There are many different metrics of performance to choose from.
D. There are many different ways to configure capacity.
Industrial engineers, who conceptualize the product, must work closely with design engineers, who decide how the product is to be made, to ensure that operations is setup to be able to produce new product concepts.

True False True False
The marketing function would have little to do with helping operations forecast product/service demand in order to plan for the production of goods or services.

True False True False