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Quality Control
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A process that evaluates output relative to a standard and takes corrective action when output doesn't meet standards
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Inspection
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Appraisal of goods or services
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Quality of Conformance
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A product or service conforms to specifications
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Statistical Process Control (SPC)
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Statistical evaluation of the output of a process
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Random Variation
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Natural variation in the output of a process, created by countless minor factors
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Assignable Variation
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In process output, a variation whose cause can be identified. A non-random variation
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Sampling Distribution
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A theoretical distribution of sample statistics
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Central Limit Theorem
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The distribution of sample averages tends to be normal regardless of the shape of the process distribution
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Control Chart
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A time-ordered plot of sample statistics, used to distinguish between random and nonrandom variability
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Control Limits
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The dividing lines between random and non-random deviations from the mean of the distribution
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Type I Error
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Concluding a process is not in control when it actually is
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Type II Error
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Concluding a process is in control when it actually isn't
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Variables
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Generate data that are measured
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Attributes
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Generate data that are counted
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Mean Control Chart
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Control chart used to monitor the central tendency of a process
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