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The process such as facilitation, mediation, and negotiation that focus on other ways to resolve disputes among parties, including employers and employees or others in confrontational situations.
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Alternative dispute resolution (ADR)
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Healthcare practitioners, distinct from doctors, dentists, nurses and pharmacists, with formal education and clinical training who are credentialed through certification, registration and/or licensure.
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Allied health professionals
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Subject to individual will or judgement without restriction; capricious.
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Arbitrary
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The process of resolving issues in conflict in a more structured setting like formal litigation.
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Arbitration
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Documentation that allows reconstruction of the course of events. A record of transactions in an information system that provides verification of the activity of the system.
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Audit trails
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Independence or freedom of one's will and actions.
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Autonomy
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Doing good or kindness. In bioethical terms, this principle means that healthcare professionals should always try to help patients and make their situation better.
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Beneficence
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Ethics that deal with patients and healthcare.
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Bioethics
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The measurement of physical characteristics, such as fingerprints, DNA, or retinal patterns, for use in verifying the idetity of individuals.
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Biometrics
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The responsibility of proving a disputed charge or allegation. It is the legal obligation on a party to prove the allegation made by him against another party.
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Burden of proof
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Characterized by or subject to whim; impulsive and unpredictable.
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Capricious
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Showing prejudice or partiality.
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Discriminatory
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Do not resuscitate.
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DNR
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The administration of justice according to established rules and principles; based on the principle that a preson cannot be deprived of life or liberty or property without appropriate legal procedures and safeguards.
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Due process
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Sets standards for healthcare organizations and issues accreditation to organizations that meet those standards. It conducts periodic on-site surveys to verify that an accredited organization substantially complies with standards and continuously makes efforts to improve the care and services it provides.
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Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
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