Module Five - Employee and Labor Relations

Designing jobs to get the greatest amount of work done in the least amount of time - through division of labor; standardization and specialization.

Finding of Elton Mayo's studies - that individual behaviors are altered when workers are involved and management shows interest in their work.

Extent to which job requires a veriety of different activities for successful completion. The more skills involved, the more meaningful the work.

Extent to which the job requires a whole unit of identifiable work (making the entire garment as opposed to just sewing on the pockets.)

The degree to which one feels their work is meaningful, or contributes to the well-being of others.

Expanding the number of tasks to be performed - more of the same

Shifts people between different, but similar, tasks.

Adds responsibility, depth - vertical integration. Adds more aspects with greater skill demand - usually responsibilities that were previously reserved for management.

Broad statement that reflects an organization's philosophy, objectives or standards. Policies are general in nature - procedures and work rules might provide more in-depth specifics related to a particular policy.

Step-by-step betalied description of customary methods of handling activities.

Management decisions regarding specific actions to be taken or avoided in a given situation.

Lost worker days/month ------------------------------------- Avg # ee x # workdays in the month

- Open door policy - Ombudsperson - Peer review - Mediation - Arbitration

Encourages employees to approach members of management with concerns or problem. Could be seen as preventive ADR.

Third party (internal or external) empowered to confidentially investigate employee complaints and bring them before management. Not empowered to implement a solution.