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Amanda is in junior high and begged her mother to buy her a certain
brand of athletic shoe that all the "cool" kids in school were wearing.
She thought that if she had those shoes, she would be accepted as one of
them. To Amanda, these other students in school that she wants to be
associated with represent a(n) _____.
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aspiration reference group
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Rayna provides a significant amount of information to others across a
wide array of products, including durables and nondurables, services,
and store type. She can provide information on product quality, sales,
usual prices, product availability, store personnel characteristics, and
other features of relevance to consumers. Rayna is best described as
a(n) _____.
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Market maven
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Charles was the last person on his block to purchase a color television
set, and that was in the 1980s. He just couldn't see the reason to
purchase a new color television if his old one was working just fine. He
finally purchased one because his old TV stopped working. In terms of
adopter categories, Charles would be classified as a(n) _____.
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Laggard
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Angie is a teenager, living at home with her parents and two brothers.
Even though she wants to venture out more on her own, her parents will
not allow it, and she obeys their wishes. Her family represents a(n)
_____ group.
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Primary group
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Jill is a breast cancer survivor. She posts a blog, which is her online
journal, on a site that is specifically for others to share their
experiences and support one another. She and others discuss products
that help them deal with the side effects of their treatments as well as
products that can help them maintain their self-esteem (e.g., wigs).
Jill is participating in a(n) _____.
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Virtual community
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John doesn't know very much about electronic equipment, but he wanted to
get his girlfriend an MP3 player for her birthday. His roommate, Hank,
knows all about these types of products and made a recommendation to
John. For this product category, Hank is known as a(n) _____.
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Opinion leader
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Clint had an unpleasant experience at a local restaurant at lunch one
day. He went back to work and told all his coworkers about this
experience, and many of them said they would never go back to that
restaurant. Which type of communication is this an example of?
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Word-of-mouth
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Victor and his family are members of the Baptist church. They have
accepted the Baptist church's values as their own and behave in a manner
consistent with the church's values because their values and the
church's values are the same. Which type of influence does the church
possess with respect to Victor and his family?
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Identification
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