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Related Flashcards
Related Topics
Cards In This Set
| Front | Back |
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Why should organizations have teams?
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Customer Service focus
Competition Information Age Globalization |
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Types of work teams
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Manager-led
Self-managing Self-designing Self-governing |
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Manager led
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Executing the task - team
Design of the organizational context - management Design of the team as a performing unit - management monitoring and managing performance - management |
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Self-managing
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Design of the organizational context - management
Design of the team as a performing unit - management monitoring and managing performance - team executing the task - team |
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Self designing
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Design of the organizational context - management
Design of the team as a performing unit - team monitoring and managing performance - team executing the task - team |
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Self governing
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Design of the organizational context - team
Design of the team as a performing unit - team monitoring and managing performance - team executing the task - team |
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Sampling on the dependent variable
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Scientific literature: looking for causes after they find effects
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Hindsight bias
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"I knew it all along" fallacy. The tendency to believe that something seems obvious, even inevitable, after you learn about it when you have not predicted (or cannot predict) what will happen.
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Expert learning
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Effective managers make mistakes, but they dont make the same mistakes twice
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Singled loop learning
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Learning that is primarily one dimensional.
ex. A leader may think that she has nothing to learn from a subordinate but that subordinate can learn from her. |
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Double loop learning
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Effective learners engage in this process: involves a recipricol interchange between leaders and teams. Leaders not only coach and direct and instruct their teams, but the teams also help their leaders learn.
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Inert knowledge problem
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Key to whether knowledge is actually used or remains inert. They key to unlocking the pervasive inert knowledge problem lies in how the manager processes the information and when managers link examples to concepts, they learn better.
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COnflict resolution
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Recognize and encourage desirable, but discourage undesirable team conflict
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Collaborative promblem solving
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Recognize the obstacles to collaborative group prblem solving and implement apporopriate corrective actions
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Communication
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Listen non-evaluatively and appropriately use active listening techniques
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