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_______ is the study of individual and group behavior in organizational settings
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Human Relations
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Early management theorists thought _______ was employees’ primary motivation
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Money
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Positive rewards for acceptable behavior tend to be more effective in the long run than negative punishments for unacceptable behavior (T/F)
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True
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Job enlargement involves incorporating motivational factors, such as achievement, recognition, and so on, into a job: (T/F)
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FALSE
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_______ involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
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Behavior Modification
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To achieve organizational objectives, employees must have the ability, tools, and _______ to perform their jobs
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Motivation
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Human relations is important in business primarily because _______
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It affects productivity and products
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The birth of the study of human relations can be traced to _______
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Time and Motion studies conducted by Taylor and the Gilbreths
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A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called _______
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Flextime
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While trying to determine the effects of lighting and noise on workers’ productivity, _______ found that social and psychological factors could significantly affect productivity
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Elton Mayo
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The planning function of human resources management includes determining the status of current personnel when planning human resources need for the future (T/F)
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True
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_______ creates value by allowing individuals and organizations to obtain what they want and need
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Marketing
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It is not necessary to verify an applicant’s references because most applicants tell the truth on applications or resumes: (T/F)
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FALSE
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Designing a fair compensation plan for employees is important because _______ represent a substantial portion of an organization’s expenses.
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Wages and Salaries
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If an _______ is to occur, each participant must be willing to give up something of value to receive something the other has
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Exchange
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