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_______ involves evaluating and correcting activities to keep the organization on course
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Controlling
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_______ is the statement of an organization’s fundamental purpose
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Mission
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_______ derive from an organization’s mission
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Objectives
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Objectives regarding __________ are generally stated in terms of percentage of sales increase and market share
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Competitive Advantage
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Strategic plans establish _______ Objectives and an overall strategy by which a firm fulfills its mission
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Long-Range
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Tactical plans are ________ and designed to implement strategic objectives
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Short-Range
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A retailing organization specifying how much to spend to set up a new store is developing a(n) _______ Plan
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Tactical
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A firm’s _______ goal might involve being number one in its product category
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Strategic
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Computer virus protection is one form of _______ planning
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Contingency
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_______ plans specify what actions must be accomplished to achieve the tactical plan
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Operational
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_______ involves the structuring of resources and activities to accomplish objectives
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Organizing
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As part of _______, managers must determine what skills are needed for jobs, how to motivate and train employees, how much to pay employees and what benefits to provide
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Staffing
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Many firms downsize by _______ production, sales, and technical positions
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Outsourcing
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_______ involves motivating and leading employees
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Directing
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_______ is especially important to lower-level managers
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Directing
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