MGMT 3001 Chapter 3

The people whose interests are affected by an organization's activities

Consist of: Employees owners board of directors or board of trustees

Members who are elected by the stockholders to see that the company is being run according to their interests

people or groups in the organization's external environment that are affected by it

Consists of 11 groups that present you with daily tasks to handle - costomers- competitors-suppliers-distributors-strategic allies-employee organizations-local communities-financial institutions-gov regulators-special interest groups - mass media

Those who pay to use an organization's goods or services

People or organizations that compete for customers or resources

A person or an organization that provides supplies –that is, raw materials, services, equipment, labor, or energy –to other organizations

A person or an organization that helps another organization sell its goods and services to customers

Describes the relationship of two organizations who join forces to achieve advantages neither can perform as well alone

Labor unions represent hourly workers; professional associations represent salaried workers

Families and people in the surrounding area that are benefited by the organization

Banks insurance companies and credit companies that loan money to the organization

Regulatory agencies that establish ground rules under which organizations may operate

Groups whose members try to influence specific issues