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Related Flashcards
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Cards In This Set
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What is the four functions of management?
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Planning - goal setting
Organising - allocating resources Leading - influencing Controlling - regulates activity |
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What are the 10 management roles and there 3 subcategories?
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Interpersonal - Figurehead (duties legal/social), leader (motivates), liason (networks)
Informational - Monitor (seeks internal/external information), Disseminator (transmits information), Spokesperson (transmits information to outsiders) Decisionsal - Entrepreneur (innovator), Disturbance handler (corrective action), Resource allocator (distributes resources), Negotiator (represents in negotiations) |
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What are the 3 essential skills of management?
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Human - working well with others
Technical - understanding/proficiency in specialised field Conceptual - visualising whole organisation |
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What do the 3 management work methods involve?
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- Unrelenting pace
- Brevity, variety and fragmentation - Verbal contacts and networks |
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What are the two major managerial hierarchies?
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Vertical
- Top: Function - Organising, Planning, Skills - Human, Conceptual - Middle: Organising, Controlling, Skills - Human, Technical - Bottom: Leading, Controlling, Skills - Technical, Human Horizontal - Functional - specific area - General - whole organisation/substantial - Project - co-ordinate people on particular project |
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Who were the 3 main contributors to pre-classical management theory and what were their contributions?
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Robert Owen - work and living conditions
Charles Baggage - modern computers, specialisation mental work, profit sharing Henry Towne - management as a science |
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What are the 3 classical management theories?
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Scientific
Bureaucratic Administrative |
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Who were the 3 main contributors to scientific management and what were their contributions?
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Fredrick Taylor - increase efficiency by scientific study, addressed problem of soldiering
Frank and Lillian Gilbreth - Motion Study - Ergonomics |
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Who was the main contributor to Bureaucratic Management and what were the 5 features of a Bureaucratic Organisation?
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Max Webber
Organisaitons need to operate rationally 1. Specialisaiton of labour 2. Formal rules and procedures 3. Impersonality 4. Well defined hierarchy 5. Career advancement based on merit |
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Who were the 2 main contributors to Administrative Management and who were their theories?
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Henry Fayol
Co-coordinating organisations internal activities 5 functions of management - commanding and coo-rdinating (instead of "leading") 14 principles of management Chester Barnard Acceptance theory of authority |
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Who were the 2 main contributors to behavioural management and what were they most famous for?
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Mary Parker-Follet - link between science management and the social person, conflict management
Elton Mayo - organisations as social systems, "Hawthorne Studies" (production due to increase attention, lead to HR Movement) |
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Who were the 2 main contributors to Human Resource Management and what were they most famous for?
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Douglas McGregor - motivations, Theory X and Theory Y
Theory X - workers dislike work, must be controlled, avoid responsiblity, seek security Theory Y - work natural, self-direction, seek responsiblity, can make good decions Abraham Maslow - Maslow's Hierachy of Needs: - Self actualisation - Esteem - Social - Safety - Psychological |
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What are the 3 Quantitative Management theories?
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Management Science - mathematical/statistical models
Operations Management - managing production and delivery of products and services Management information systems - computer based management systems |
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What are the 4 Contemporary Management theories?
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Systems Theory - view organisations as systems
Contingency Theory - situational parameters TQM - continuous improvement in all processes Learning Organisaiton - knowledge resources |
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What are the 4 principles of scientific management?
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1. Study the one best way of each part of a job
2. Select, train workers 3. Co-operate ensure proper method 4. Divide work responsibly between workers and managers |
