Management 363

Formally defined as the value of the set of employee behaviors that contribute, either positively or negatively , to organizational goal accomplishment

Includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces

Adaptability, involves employee response to task demands that are novel, unusual, or unpredictable

Well known responses to demand that occur in a normal, routine, or otherwise predictable way.

The degree to which individuals develop ideas or physical outcomes that are both novel and useful

1) list all activities involved in a job is generated2) Each activity on the list is rated by " subject matter experts"3) activities that are rated highly in terms of their importance and frequency are retained and used to define task performance

Online database that includes the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills and abilities

Voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place

Behaviors that benefit the larger organization by supporting and defending the company, working to improve operations.
VoiceCivic VirtueBoosterism

Involve assisting, supporting, and developing other organizational members
HelpingCourtesySportsmanship

Involves assisting coworkers who have heavy workloads, aiding them with personal matters and show new employees the ropes

Refers to keeping coworkers informed about matters that are relevant to them

Involves maintaining a good attitude with coworkers informed about matters that are relevant to them

Participating in the companies operations at a deeper than normal level, attending voluntary meetings

Representing the organization in a positive way, away from the office