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What are the five elements of the listening process?
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Hearing, attending, understanding, responding and remembering
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What is hearing?
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Physiological dimension of listening, occuring when sound waves strike the ear at a certain frequency and loudness
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What is attending?
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Psychological process that is part of the process of selection
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What determines what is attended to?
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Needs, wants, desires and interests
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Attending in beneficial to whom?
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The message sender
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What is understanding?
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The process that occurs when we make sense of a message
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True or False: It is possible to hear and attend to a message without understanding it at all.
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True.
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What is responding?
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Responding to a message consists of giving observable feedback to the speaker
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What is the major difference between effective and ineffective listening?
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The kind of feedback offered
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What is remembering?
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The ability to recall information
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What is the residual message?
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What we remember, a small percentage of what is actually heard
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