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Cards In This Set
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1. How will communication skills contribute to your company's success?
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Stronger Decision Making based on timely, reliable infoFaster Problem SolvingEarlier Warning of Potential ProblemsIncreased productivity and lower costsclearer more persuasive marketing messages
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2. What 3 principles will help you minimize missteps to business ettiquettes?
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Respect, courtesy, common sense
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3. How does formal communication differ from informal communication?
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Formal- communication travels along the the lines of command informal- communication that takes place outside of the formal network,
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4. In what directions can information travel within an organization's formal hierarchy?
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Downward- from executives to employeesUpward- from employees to executives, providing insights into problemsHorizontal- between departments to help employees share info, coordinate tasks, and solve complex problems
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5. How does the social communication model differ from the traditional business communication practices?
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Compared to social communication, business communication requires a higher skill because..-The globalization of business/increase in workforce diversity-Increasing Value of Business Communication-Persuasiveness of Technology-The evolution of Organizational Structures-The Growing Reliance on Teamwork
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6. What steps have to occur before an audience member perceives the presence of an incoming message?
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They must sense the presence of the message, and perceive it as a messageDecode the message by extracting the same meaning as the sender encoded
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7. WHy should communicators take an audience- centered approach to communication?
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The more you know about about your audience, the more you can concentrate on their needs, which will make it easier for them to hear your message and respond to it.
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8. How is communication affected by information overload?
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People cannot discriminate between useful and useless info-Some people are always "plugged in"
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9. How an you make sure your feedback is constructive?
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avoid personal attacksgive clear guidelines for improvementdiscuss improvementsbe specific
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10. WHy is ethical communication important?
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Because communication is the public face of a company, which is why communication efforts are intensely scrutinized in company stakeholders
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How can organizations and employees benefit from successful teamwork?
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Combined intelligence and energy achieves a higher performance. Motivation and creativity. Individuals perform better because hey feel belonging to the group. Committed to seeing the results succeed.
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As a team or department leader, what steps can you take to ensure your meetings are successful and efficient?
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Identify your purposeSelect participants for the meetingChoose the time and prepare the facilitySet the agendaKeep discussion on trackFollow rulesEncourage participation
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How can employees and companies take advantage of social networking technologies?
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It erases the constraints of geographic and organization boundaries. It is easier to locate other members who have specific knowledge and skills.
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What is groupthink, and how can if affect an organization?
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Groupthink occurs when peer pressures cause individual team members to withhold contrary opinions. It can result in decisions that are worse then the choices the team members could have made individually.
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How can organizations help team members successfully resolve conflict?
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Proaction- deal with minor conflict so it's not majorCommunication-OpennessResearchFlexibilityFair playAlliance
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