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Related Flashcards
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Cards In This Set
| Front | Back |
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. Some of the
operations-related activities of Hard Rock Café include designing meals and
analyzing
them for ingredient cost
and labor requirements.
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True
|
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The production process at
Hard Rock Café is limited to meal preparation and serving customers.
|
False
|
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One reason to study
operations management is to learn how people organize themselves for
productive enterprise.
|
True
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Shewhart’s contributions
to operations management came during the Scientific Management Era.
|
Flase
|
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Productivity is the total
value of all inputs to the transformation process divided by the total value
of the outputs produced.
|
False
|
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Measuring the impact of a
capital acquisition on productivity is an example of multi-factor
productivity.
|
False
|
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Budgeting, paying the
bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting
function
d. production/operations
function
e. staffing function
|
C
|
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Which of the following
would not be an operations function in a fast-food restaurant?
a. advertising and
promotion
b. designing the layout of
the facility
c. maintaining equipment
d. making hamburgers and
fries
e. purchasing ingredients
|
A
|
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Reasons to study
Operations Management include
a. studying why people
organize themselves for free enterprise
b. knowing how goods and
services are consumed
c. understanding what
human resource managers do
d. learning about a costly
part of the enterprise
e. all of the above
|
D
|
|
The ES of an activity that has only one
predecessor is simply the EF of that predecessor.
|
T
|
|
The five elements in the
management process are
a. plan, direct, update,
lead, and supervise
b. accounting/finance,
marketing, operations, and management
c. organize, plan,
control, staff, and manage
d. plan, organize, staff,
lead, and control
e. plan, lead, organize,
manage, and control
|
D
|
|
All of the following
decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and
processes
c. location of facilities
d. managing quality
e. All of the above fall
within the scope of operations management.
|
A
|
|
The Ten Critical Decisions
of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity
design
d. Pricing
e. all of the above
|
C
|
|
Walter Shewhart is listed
among the important people of operations management because of his
contributions to
a. assembly line
production
b. measuring the
productivity in the service sector
c. just-in-time inventory
methods
d. statistical quality
control
e. all of the above
|
D
|
|
The service industry makes
up approximately what percentage of all jobs in the United States?
a. 12%
b. 40%
c. 66%
d. 79%
e. 90%
|
D
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