ISA Chapter 7 Terms

Condition that exists when data are isolated in separated information systems (isolated systems are referred to as silos)

Information systems used by a single individual

An information system that is shared by a group of people for a particular purpose

Workgroup IS that supports a particular department
-also have functional IS

Information systems that span an organization and support activities in multiple departments
-supports 100's-1000's of users
-procedures are formalized and extensively documented

Information systems that are shared by two or more independent organizations

Another term for information silo; groups of information systems that operate in isolation from one another

1. data duplication and inconsistency
2. disjointed processes
3. limited information and lack of integrated information
4. isolated decisions lead to organizational inefficiencies
5. increased expense

Activity of altering and designing business processes to take advantage of new information systems

Predesigned procedures for using the software products
-allow a company to avoid costs of bp reengineering

Suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer

Claim by vendors of CRM systems

1. marketing
2. customer acquisition
3. relationship management
4. loss/churn- organization loses customers

Suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
=CRM + accounting, manufacturing, inventory, and human resources

Suite of software applications that integrates existing systems by providing layers of software that connect applications together