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Redesigning an organization to that it can more effectively and efficiently serve its customers
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Restructuring
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A temporary networked organization made up of replacement firms that join and leave as needed
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Virtual corporation
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Employees who are part of the chain of command that is responsible for achieving organizational goals
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Line personnel
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A system in which one person is at the top of the organization and there is a ranked or sequential ordering from the top down of managers who are responsible to that person
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Heirarchy
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Term used to describe all activities managers do to help their firms create goods
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Production management
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The value producers add to materials in the creation of finished goods and services
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Form utility
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That part of the production process that physically or chemically changes materials
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Process manufacturing
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That part of the production process that puts together components
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Assembly process
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Tailoring products to meet the needs of individual customers
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Mass customization
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Consistently producing what the customer wants while reducing errors before and after delivery to the customer
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Quality
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The common name given to quality management and assurance standards
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ISO 9000
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A collection of the best practices for managing an organizations impact on the environment
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ISO 14000
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In a PERT network, the sequence of tasks that takes the longest time to complete
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Critical path
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Make employees productive and give them satisfaction
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Motivators
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The idea that employees try to maintain equity between inputs and outputs compared to others in similar positions
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Equity theory
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