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Related Flashcards
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Cards In This Set
| Front | Back |
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Interpersonal Conflict
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-disagreement between connected people
-occurs: 1. people are interdependent 2. aware that goals are incompatible 3.interfering with eachother's goals |
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Myths about Conflict
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1. conflict is best avoided
2. if people experience relationship conflict, the relationship is troubled 3. conflict damages an interpersonal relationship 4. conflict is destructive b.c it reveals negative self 5. winner and loser |
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Conflict Issues
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1. intimacy issues
2. power issues 3. personal flaws 4. personal distance issues 5. social issues 6.distrust issues |
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Principles of Interpersonal Conflict
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1. conflict is inevitable (it will happen)
2. conflict can have negative and positive effects 3. conflict can focus on content/relationship issues 4. conflict styles have consequences |
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Competing
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I win, you lose
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Avoiding
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I lose, you lose
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Accomodating
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I lose, you win
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Collaborating
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I win, you win
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Compromising
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I win and lose, you win and lose
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Conflict Management Stages
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1. define the conflict
2. Examine possible solutions 3. test the solution 4. Evaluate the Solution 5. Accept or reject the solution |
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Conflict Management Strategies
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1. Win-lose
2. avoidance: leaving the scene of conflict -nonnegotiation: refuse to other person's arguement -silencers: literally silence the other person (crying) 3. Force and talk strategies 4. Face-detracting and face enhancing strategies: attacking or supporting a persons image/personality -beltlining: one person hits an emotional level at which another person cant stand the blow -blame: affix blame on another person 5.verbal aggressiveness: unproductive conflict strategy in which one person tries to win an arguement by inflicting psychological pain -arguementativeness: willingness to argue for a point of view; tendency to speak your mind positively |
