Interpersonal Communication 7-8

Chapters 7 - 8

29 cards   |   Total Attempts: 188
  

Cards In This Set

Front Back
Emotional intelligence
Ability to recognize which feelings are appropriate in which situations, and the skill to communicate those feelings effectively
Emotions
Our experience and interpretation of internal sensations as they're shaped by physiology, perceptions, language and social experiences
Framing rules
Culturally based guidelines that define the emotional meaning of situations and events
Feeling rules
Culturally based guidelines that tell us what we have a right to feel or are expected to feel in specific situations
Emotion work
Effort we invest to make ourselves feel what our culture defines as appropriate and not to feel what our culture defines as inappropriate in particular situations
Counterfeit emotional language
Communication that seems to express feelings but doesn't actually describe what a person is feeling
Organic view of emotions
We pxperience emotion when external stimuli cause physiological changes in us ((stimulus - physiological response - emotion))
Perceptual view of emotions (appraisal theory)
Subjective perceptions shape what external phenomena means to us ((external event - perception of event - interpreted emotion - response))
Cognitive labeling view of emotions
Offers better explanation of how we move from experience to interpretation ((external event - physiological response - label for response - emotion))
Interactive view of emotions
Proposes that social rules and understandings shape what people feel and how they do or don't express their feelings ((framing rules - feeling rules - felt emotion - emotion work - felt emotion - emotional expression))
4 potential benefits of emotional intelligence
Create staisfying relationships, be comfortable with themselves, work effectively with others, better overall health
Deep acting
Learning what they should and shouldn't feel
Surface acting
Controlling outward expression of emotions rather than controlling feelings
"the pinch"
Moment when you realize that you shouldn't voice what you feel/are thinking
Importance of identifying feelings
Uses I language, own your own feelings, reduces potential for defensiveness, helps to identify with others