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Emotional intelligence
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Ability to recognize which feelings are appropriate in which situations, and the skill to communicate those feelings effectively
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Emotions
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Our experience and interpretation of internal sensations as they're shaped by physiology, perceptions, language and social experiences
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Framing rules
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Culturally based guidelines that define the emotional meaning of situations and events
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Feeling rules
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Culturally based guidelines that tell us what we have a right to feel or are expected to feel in specific situations
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Emotion work
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Effort we invest to make ourselves feel what our culture defines as appropriate and not to feel what our culture defines as inappropriate in particular situations
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Counterfeit emotional language
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Communication that seems to express feelings but doesn't actually describe what a person is feeling
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Organic view of emotions
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We pxperience emotion when external stimuli cause physiological changes in us ((stimulus - physiological response - emotion))
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Perceptual view of emotions (appraisal theory)
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Subjective perceptions shape what external phenomena means to us ((external event - perception of event - interpreted emotion - response))
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Cognitive labeling view of emotions
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Offers better explanation of how we move from experience to interpretation ((external event - physiological response - label for response - emotion))
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Interactive view of emotions
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Proposes that social rules and understandings shape what people feel and how they do or don't express their feelings ((framing rules - feeling rules - felt emotion - emotion work - felt emotion - emotional expression))
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4 potential benefits of emotional intelligence
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Create staisfying relationships, be comfortable with themselves, work effectively with others, better overall health
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Deep acting
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Learning what they should and shouldn't feel
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Surface acting
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Controlling outward expression of emotions rather than controlling feelings
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"the pinch"
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Moment when you realize that you shouldn't voice what you feel/are thinking
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Importance of identifying feelings
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Uses I language, own your own feelings, reduces potential for defensiveness, helps to identify with others
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