+
Related Flashcards
Cards In This Set
| Front | Back |
|
Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips?
|
Give instructions to patients
|
|
What does a receiver do to decode a message?
|
Apply their own frame of reference
|
|
Which of the following is an example of audience?
|
Nurses of West Pediatric office
|
|
In verbal communication, how is emotion expressed?
|
Tone of voice
|
|
According to the communication process, who provides information?
|
Sender
|
|
Why is verbal communication often the most effective way to communicate?
|
It allows for instant feedback, clarity, and understanding.
|
|
Which of the following is NOT a method of nonverbal communication?
|
Lay terms
|
|
Which of the following refers to the physical space between people?
|
Proximity
|
|
Which active listening technique involves asking questions to get a more concise explanation?
|
Clarification
|
|
Which of the following is NOT a desirable communication skill?
|
Roll your eyes when you do not agree.
|
|
What can a health care worker do to ensure that a patient understands medical information?
|
Use approriate lay terms.
|
|
Which of the following is the best definition of communication?
|
Exchanging messages.
|
|
Which of the following is a benefit of oral communication over written communication?
|
It provides immediate feedback.
|
|
Which active listening technique involves empathy?
|
Reflection
|
|
Which of the following is NOT true of communication in health care?
|
Health care workers should cross their arms when speaking with patients.
|
