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Related Flashcards
Cards In This Set
| Front | Back |
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What was the first chain restaurant?
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Fred Harvey (Kansas) 1870s
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When did the modern restaurant area begin?
|
1980s
|
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3 components of tranvel/tourism industry?
|
Hospitality
transportation destination |
|
3 segments of hospitality industry
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Accomodations (lodging)
foodservice other hopsitality |
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Two segements of foodservice?
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Commerical-restaurant
noncommercial- self operated, control management company |
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4 types of restaurants
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Upscale
casual family quick |
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Few advanatges of multi-unit restaurant
|
Brand recognition
help from franchise centralized menu planning easier to sell |
|
Chain restaurant organization chart
|
National headquarteres
regional VP district manager area manager until GM |
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Food Management Process
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1 menu planning
2 procurement 3 receiving 4 storing 5 issuing 6 production (preparing, cooking, holding) 7 serving 8 service |
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Planning
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Defining goals, establishing strategies
|
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Organizing
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Developing and group work tasks
|
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Coordinating
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Arranging group efforts in orderly manner
|
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Staffing
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Recruitement, selecting, making job offer
|
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Directing
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Supervising work of staff
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Controlling
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Determine extent to which org. keeps on track
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