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Cards In This Set
| Front | Back |
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WHAT DO YOU DO WHEN AN AUXILIARY VISIT OCCURS?
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---Escort the customer to the ADA sit down ---provide AID ---Fill out the auxiliary form ---call the resolution team
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WHEN DO YOU USE THE INCOMING MAIL LOG?
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---When checks or debit cards are delivered Log incoming mail log in dual control.
---Lock in the vault in dual control.
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WHEN ARE YOU REQUIRED TO USE THE RISK EVALUATION TOOL AND WHAT ARE THE ITEMS YOU ARE REQUIRED TO REVIEW?
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---Deposit for $25000 up and withdrawl for $5000 up
---Identification
---Account detail
---Account history
---Signature
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WHEN OPENING A CONSUMER INTEREST BEARING ACCOUNT WHAT DISCLOSURES WILL YOU PROVIDE?
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---New account kit
---Addendum
---Rate sheet
---Account application
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WHEN OPENING A BUSINESS ACCOUNT WHAT DISCLOSURES WILL YOU PROVIDE?
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---New account kit
---Addendum
---Rate sheet
---Copy of signed Authorization of information
---Account application
|
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WHEN OPENING A SAFE DEPOSIT BOX WHAT DISCLOSURES WILL YOU PROVIDE?
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---New account kit
---Addendum
---Safe deposit box lease Agreement Disclosure
---Copy of account lease Agreement.
|
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WHEN OPENING A CREDIT CARD WHAT DISCLOSURES WILL YOU PROVIDE?
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---The disclosures that print out automatically when the application is completed
---Privacy Policy/Notice
|
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WHEN OPENING A NEW DEBIT CARD WHAT DISCLOSURES WILL YOU PROVIDE?
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---New account kit
---Addendum
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WHAT DISCLOSURES ARE REQUIRED TO BE PROVIDED TO A CUSTOMER IF THEY CONVERT THEIR CONSUMER ACCOUNT TO A DIFFERENT TYPE OF PRODUCT?
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---New account kit
---Addendum
---Rate sheet if applicable (if needed)
|
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WHAT ARE THE REQUIREMENTS FOR AUTHENTICATION OF A CUSTOMER FOR ONLINE WIRE ENROLLMENT?
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---The customer must have transaction authority
---Identification
---Pin Validation
---customer does not have PIN
---Manager's approval with token questions
|
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WHAT IS THE REQUIRED IDENTIFICATION WHEN ISSUING AN INSTANT DEBIT CARD?
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---Identification
---Customer doest not have PIN/WANT
---The manager's approval
---The manager needs to help at his desk.
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HOW ARE YOU REQUIRED TO OBTAIN CONSENT WHEN AN APPLICANT APPLIES FOR A PRODUCT, WHICH INCLUDES PULLING A CREDIT REPORT?
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---The customer needs to acknowledge on the signature pin pad.
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WHAT MUST YOU HAVE ON YOUR BANKER PROFILE IN ORDER TO RESPOND TO ANY WRITTEN CUSTOMER CORRESPONDENCE REQUEST?
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---Bankers must be authorized signer
---and Granted authority.
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WHEN TAKING AN ACCOUNT APPLICATION AT AN APPROVED ONSITE EVENT OBTAINED THRU ENTERPRISE ONSITE TOOL WHEN MUST THE ACCOUNT BE OPENED AND BY WHOM?
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---Immediately return to the branch
---Enter the customer information on SVP
---It must be opened by the team member who received the account application.
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HOW DO YOU HANDLE AN ESCALATED COMPLAINT?
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---Open the case ---The resolution team will contact the customer.
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