Explain Different Types of Enterprise Systems Flashcards

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15 cards | Total Attempts: 188 | Created by marchesl | Last updated: Mar 31, 2021 | Total Attempts: 188

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Explain Different Types of Enterprise Systems Flashcards - Flashcards

Three Main Enterprise Systems

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Cards In This Set

Front	Back
Three main Enterprise Systems	Enterprise Resource PlanningSupply Chain ManagementCustomer Relationship Management
Three main Information Systems	Enterprise SystemsCollaboration SystemsBusiness Intelligence Systems
Define Enterprise Systems	Systems that integrate ALL key organizational functions across functional areas, thus breaking down traditional departmental silos
System that primarily focuses on internal integration	Enterprise Resource Planning
System that primarily focuses on business processes that interact with the customer	Customer Relationship Management
System that primarily focuses on external integration	Supply Chain Management
Primary users of this system include Sales, Marketing and Customer Service	Customer Relationship Management
Primary users of this system include Resellers, Vendors, Distributors	Supply Chain Management
Primary users of this system include Accounting, Finance, Production	Enterprise Resource Planning
The integration of enterprise systems is highly dependent upon what?	Good clean data Reliable data Consistent data
Key benefits of ERP include	Prevent data inconsistencies between operational departments Provide business process view of activities across company departments Integrated approach saves time and money
Key benefits of CRM include	Better customer services More personalized experience for customers Central data of customer transactions Data provides insight for marketing and sales functions
Key benefits of SCM include	Improved inventory tracking Better forecasting for production needs (labor and inventory) Reduce duplication of efforts thus saving money
The introduction of cloud based system offers what advantage?	With software as a service available smaller companies have access to complicated systems with ERP, SCM, and CRM capabilities
Challenges of enterprise systems include:	High cost to implement Processes must be well understood and effective prior to automation Systems should integrate with other enterprise systems