EHR

Giving two or more patients the same appointment slot with the same provider.

A system that keeps data secure by converting it to an unreadable code during transmission and then unencrypting the information when it reaches the recipient.

A device capable of encoding documents and sending them over a telephone line; a secure fax sends fax transmissions via secure email, eliminating many of a fax’s security risks.

A patient who makes an appointment and neither shows up nor calls to cancel; the term also refers to the appointment itself (a “no-show appointment”).

The efficient movement of patients through the medical office as a product of accurately estimated patient volume, a consistent provider pace, and efficient scheduling practices; the term generally refers to the overall flow of patients but can refer to the path of an individual patient.purging

The process of separating inactive patient health records from active ones.

An email system capable of transmitting an encrypted message and storing it in a coded format until it is retrieved by the recipient via a secure web link.

The percentage of patients in a practice who arrive for appointments as scheduled or call in advance to cancel or reschedule.

A polite, helpful response and respectful manner toward callers that shows patients they are cared for and valued.

Different ways of displaying the same or similar information on a computer screen, usually with an increasing or decreasing level of detail (for example, looking at an electronic calendar in daily, weekly, and monthly views).

An illness or injury that is episodic (e.g., a seizure), has a sudden onset (such as a broken bone), is of limited duration (e.g., bronchitis), and generally responds well to prompt medical attention.

Measurements of height, weight, and size used to compare the relative proportions of the human body in health and illness.

An illness that persists for a prolonged time (typically 3 months or longer) and requires periodic follow-up with a healthcare provider, regardless of whether the condition has a sudden or gradual onset.

An evaluation and management service provided by a physician or other qualified health professional to an established patient using a web-based or similar electronic-based communication network for a single patient encounter that occurs over safe, secure, online communication systems.

A medication that poses a heightened risk of injury or death when administered improperly.