Choose the Correct Option for Following Deca Project Flashcards

1. An employer may be liable for an employee's tort when the employee's actions occur
A. under emotional stress. C. within normal operating hours.
B. within the scope of his/her employment. D. without the employer's knowledge.

2. Which of the following statements is true about express contracts:
A. They are enforceable when one party is underage.
B. They are stated orally or in writing.
C. They are usually unilateral agreements.
D. They are enforceable if the promises are illegal.

3. Which of the following is an aspect of channel management that impacts customer service?
A. Advertising C. Protectionism
B. Taxes D. Timeliness

4. Since most large, industrial goods require installation, the channel of distribution most commonly used by
their producers is
A. producer to industrial distributor to user. C. producer to agent to industrial user.
B. producer to agent to retailer. D. producer to industrial user.

5. What type of law is violated when a supplier requires intermediaries to enter into tying agreements?
A. Zoning C. Antitrust
B. Probate D. Infringement

6. Because of their strategic significance in providing place utility, it is usually easier to change price or
promotional efforts than to change
A. distribution channels. C. market strategies.
B. target markets. D. packaging.

7. Which of the following is a barrier to effective listening:
A. Concentration C. Distractions
B. Empathy D. Open-mindedness

8. One of the disadvantages of using nonverbal communication is that it
A. is not a common form of communication. C. is not considered courteous.
B. may not be interpreted accurately. D. may not be noticed by the listener.

9. What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Judgmental C. Empathic
B. Formal D. Businesslike

10. Business employees who participate in group discussions should present their ideas and opinions in a(n)
A. argumentative way. C. assertive manner.
B. written format. D. nonverbal style.

11. Which of the following are elements that appear in the heading of a memorandum:
A. Company, to, subject, and date C. Date, title, to, and company
B. To, title, from, and date D. To, from, date, and subject

12. Before sending a professional e-mail message to a business associate, a businessperson should
A. code the message's importance as "high priority."
B. proofread the message for spelling and grammatical errors.
C. make sure that the message is typed in capital letters.
D. insert a vague statement in the message subject line.

13. Which of the following is a type of simple written report that usually is distributed to employees within a
business:
A. Proposal C. Handbook
B. Memorandum D. Newsletter

14. Which of the following is a guideline for employees to use in communicating with coworkers:
A. Be sure to share rumors and gossip with their coworkers
B. Feel free to express their complaints about their jobs
C. Think about what they want to say before they say it
D. Use a direct approach in speaking to an angry coworker

15. What might result if a business fails to maintain positive customer/client relations?
A. Decrease in sales C. Loss of advertisers
B. Reduction in assets D. Lowering of goals