CSQA

To prevent defects from occurring. Quality is there to produce a better quality product. Close the 2 Gaps. |develop process|implenting management design policies|making sure that everyone is trained|QA provides the process for the QC to follow|Owner or the polices and procedures |Process improvement|Focuses on processes not products|training.. and their main activity is overseeing process definition and improvement|QA group works to reduce or eliminate process variance|||

Skill 1 - Quality Principles
What is QC? To detect defects or to detect the introduction of flow|they are not inm charge of writhing and maintaining the procedures to detect those defects|Uses the process implemented by QA to detect defects|It is a binary state focuses on a product|Measures a product vs a standard

Idea deviled by dr. shoe arch and dr. deming. deming made it possible and implemented the cycle in Japan|it is a 4 step process Plan - Make a plan - objectives are quantitatively defined|policis are defined|practices aor processes used to achieve the goal|objectives are defined DO - execute the plan|create the practices|provide training|perform the work according to the defined practice| Check- check the results|determine if work is progressing to plan|will anticipated results be realized|are goals and objectives satisfied||ACT - take the necessary action to improve|device measures and appropriate actions if work is not progressing to plan|look for the cause of abnormalities|update the plan, training materials if needed

Producers
Costomers
Provider
Supplier

As long as it meets the requirements|doing the right thing|doing it the right way|doing it right the fist time|doing it on time without exceeding cost|

Fit for use whether it meets the requirements or not|Receive the right thing|being satisfied that needs have been met|expectations have been met|treated with integrity and respect

The company or organization that delivers the product and services to the customer

Could be internal or external to producer company. Third party that provides the services to producer or supplier to meet the customer's needs

1. acceptable quality level - some level of product defects is normal and acceptable|2. Quality is frequently associate with cost HIGH QUALITY = HIGH COST|3. quality requires good detail specifications|4. technicians believe standards inhabit their ability to be creative

Idea deviled by dr. shoe arch and dr. deming. deming made it possible and implemented the cycle in Japan|it is a 4 step process
Plan, DO, Check, Act

- Make a plan - objectives are quantitatively defined|policis are defined|practices aor processes used to achieve the goal|objectives are defined

Execute the plan|create the practices|provide training|perform the work according to the defined practice|

Check the results|determine if work is progressing to plan|will anticipated results be realized|are goals and objectives satisfied||

Take the necessary action to improve|device measures and appropriate actions if work is not progressing to plan|look for the cause of abnormalities|update the plan, training materials if needed

referred to as cost of non-quality or cost of poor performance Money spent beyond the cost to build the products right the first time||3 cost of qualities