CPHQ Review 2nd Set (Strategic Leadership)

2.1 Role of Leadership in Quality Improvement...

2.2 ______ leadership is about aligning personal, organizational, and community goal to create a new, redesigned (well-engineered) organization.

2.3 A leader makes decisions and announces them to the group; rules are strictly enforced; most effective in crisis situations.

2.4 The leader "sells" the decision and invites questions; effective when employees have already accepted the decision. (e.g.merger)

2.5 The leader presents a tentative decision or "draft" of an idea to staff, receives suggestions, then makes the decision.

2.6 The leader details the problem, defines limits, and asks the group for a decision.

2.7 No limits are set and no decisions made by the leader/manager; no or little interference with the group process.

2.8 The opposite of alignment.

2.9 ________ declares the overall broad purpose and role of the organization related to desired services, etc (e.g. commitment to serving the community.)

2.10 ________ declares the organization's intent and aspirations for the future.

2.11 A listing of organizational values that support the mission and vision statements and guide strategic planning, decision making, and the provision of all services.

2.12 _______articulates specific strategic end points toward which activity is directed to accomplish the mission and vision; should be focused on improvement of organization performance.

2.13 _____ are things the organization must do to achieve the goals and vision. e.g. defining roles, improving quality

2.14 A statement of intent and a strategy to improve care and services in a specific way.

2.15 The unique and sustainable ways by which organizations create value.