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Cards In This Set
| Front | Back |
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Symbols, gestures or behaviors used to transmit information are considered:
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communication
Communication ensures that you understand the needs, wants, and desires of those around you. |
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You engage in all the following processes when you communicate except:
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meditation
Meditation is an internal process, not a form of communication. |
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When communicating with your client, an important first step is:
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clarification
Making clear the client's real meaning will save misunderstanding as you go forward. |
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When you repeat back to the client in your own words what you think she is telling you, that is:
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reflective listening
This will help determine if you are both on the same page. |
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At the beginning of each appointment, set aside time for a:
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client consultation
This is the most important communication you will have with your client. |
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Be prepared with certain items for the client consultation, such as:
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styling books
Have a variety of books available, including one for each length of hair. |
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Having a taste for elegant, sophisticated clothing indicates:
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a classic style
A simple, elegant, and sophisticated hairstyle complements this style. |
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An appropriate style for a client with young children who is not working outside the home is:
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a low-maintenance style
An attractive hairdo that is easy to style and care for is most appropriate for this type of client. |
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It is useful to keep thorough, accurate consultation cards because it helps:
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build good client relationships
Having an accurate record of all services and client preferences allows you to service your clients better. |
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For a first appointment, it's important to:
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allow extra time for a consultation
Schedule the appointment 20 or 30 minutes earlier to allow for consultation time. |
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A consultation area should ideally be set up in a special area and equipped with:
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hair color swatches
Some of the other items you might include are style books and a mannequin. |
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For a client who does her own color services at home:
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ask how often and with what products she colors
The answers to these questions will help you assess the condition of her hair. |
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During the consultation, one of your most important aids is:
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a mirror
Use this to look at the client's hair with her. |
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The information gathered during the consultation can be maintained by:
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recording it on a consultation card
Record what you learn during the consultation as well as what you do during the service. |
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Your success is based on all the following personal skills except:
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always having the right answer
It is better to decide on the appropriate style or solution in conjunction with your client. |
