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Related Flashcards
Cards In This Set
| Front | Back |
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Which of the following types of software protection will help mitigate any threats coming from worm and Trojans?
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Antivirus
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An end user is having problems printing from an application. The technician attempts to send a
test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue? |
It verifies connectivity and eliminates possible application problems.
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Which of the following protocols is used to retrieve email?
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POP3(Post Office Protocol) and IMAP(Internet Message Access Protocol)
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On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
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Start > Settings > Control Panel > Biometric Devices
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A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware
faults? |
Compressed air
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Which of the following is the MOST effective means for a technician to prevent ESD damage when installing RAM?
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Wearing a grounded wrist band
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Which of the following processor types is manufactured by AMD?
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Athlon
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A laptop with an external USB hard drive and an external monitor is not booting from the internal
hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of problem? |
Disconnect the external monitor
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A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the system and video drivers need to be upgraded. Which of the following is BEST source for...
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The windows Hardware Compatibility List
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A user made a change to their windows XP system that caused problems. The technician wants to restore the system on previous state. The technician cannot find the previous restore point. Which of the following is problem?
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System restore is turned off
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Which of the following is LAST step of troubleshooting theory?
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I
E D I V Document findings, actions, and outcomes. |
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A technician is installing a program on a Windows Vista computer and the installation fails. Which of the following is NEXT step?
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Run the installer as an administrator
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Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
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63
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Which of the following printer types requires the use of toner?
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Laser
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Which of the following will BEST conserve resources and prolong equipment life?
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Power management
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