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Listening
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The active process of making meaning out of another person's spoken message. active process- you make yourself do itcreate meaning-not like hearing (hear the same but construct different meanings/listen differently)only in speaking- not non-verbal or written
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Hearing
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Recieving input (not interpreting what you hear)
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Myths about listening
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Hearing is the same as listening: hearing is only the perception of sound (hear sounds continuously). listening is paying attention to the sound, assigning meaning to it and responding to itListening is natural and effortless: listening is a learned skill not an innate ability like hearing. we are taught to listen effectively. learn to listen better through instruction. can improve itAll listeners hear the same thing: we all filter messages in different ways based on our biases and and past experiences
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Hurier
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HURIER model: a model for effective listeninghearing- first physical process of hearingunderstanding- comprehend the meanings of the words you hearremembering- store something in your memory and refer back to itinterpreting- paying attention to verbal and non-verbal cues, then signal your interpretation to the speakerevaluating- judge whether speaker's message is true, separate fact from opinion, consider other info you have from speaker or other sourcesresponding- giving feedback verbally and non-verbally-stonewalling: responding with silence and lack of expression-backchanneling: nodding your head or using facial expressions to show you are paying attention-paraphrasing: restating in your own words what speaker said-empathizing: share speaker's feelings-supporting: express agreement -analyzing: providing your own perspective-advising: giving advice of what speaker should do
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Listening styles
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information listening: listening to learn somethingcritical listeing: listening with the goal of evaluating or analyzing what we hearempathic listening: listening to experience what another person is thinking or feeling
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Barriers to effective listening
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NoisePseudolistening and selective attention (false listening or listening to only what you want to hear)Information overload Glazing over (daydreaming with time spent not listening)Rebuttal tendency (debate a speaker's point and form reply while speaker is still speaking)Close-MindednessCompetitive interrupting
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Why social relationships matter
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- need to belong: born with a need to form social relationships- bring rewards: emotional rewards (support, happiness), material rewards (money, food, shelter, transportation), health rewards - carry costs and rewards: material, time costs BUT rewards of friendships are worth the costs
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Attraction theory
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The process of forming relationships begins with interpersonal attraction (any force that draws people together)Physical attractionSocial attraction- attracted to personalityTask attraction- to someon's ability and dependabilityalso... personal appearance, proximity, similarity, and complementarity
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Social exchange theory
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Predicts that people seek to form and maintain relationships in which the benefits outweigh the costs. (Comparison Level- what you think you deserve, CL alt- assessment of how good your current relationship is compared with your other options)
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Equity theory
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Predicting that a good relationship is one in which your ratio of costs and rewards is equal to your partner's.over-benifited/ under-benifitedif not even you will not maintain the relationship
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Relational Maintenance Behaviors
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behaviors used to maintain and strengthen personal relationships.positivity- make other people feel comfortable around us (acting friendly)openness- your willingness to discuss your relationship with your friend or relational partnerassurances- verbal and nonverbal behaviors that people use to illustrate their faithfulness and commitment to otherssocial networks- share social networks with otherssharing tasks- performing your fair share of the work in your relationship
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The nature of intimate relationships
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-Require deep commitment: put aside small differences-Foster interdependance: one' s actions affect the other-Require continuous investment: we put more time and recources into relationship (equal investment)-Spark dialectical tensions: conflict between two important but opposite desires (autonomy and connection, openness and closedness, and predictability and novelty)
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Colors of love
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Eros: beauty and sexuality (physical attractiveness, quick, loving, happy)Ludus: entertainment and excitement (love is a game, affairs, slow moving, selfish, dishonest)Storge: peaceful and slow (having shared interests and activities, lacks passion and intensity, honest, mature, understanding)Pragma: practical and traditional (family oriented, hardworking, caring, seek a relationship that will work)Mania: extreme highs and lows (love and worry intensly, jealous, obsessive, desire to posses and be possesed)Agape: passionate and selfless (giving and not recieving, alturistic)
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Stages of coming together
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1. initiating: meeting and interacting with each other for the first time2. experimenting: having conversations to learn more about the other person3. intensifying: moving from being acquaintances to being close friends4. integrating: forming a deep commitment and developing a relationship with its own identity5.bonding: making a public announcement of commitment to each other
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Stages of coming apart
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1. differentiating: finding differences with your partner to be unpleasant and annoying2. circumscribing: decreasing the quality and the quantity of communication with the partner3. stagnation: "going through the motions" of a relationship that is no longer satisfying4. avoding: creating physical and emotional separation from the partner5. terminating: formally ending the relationship
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