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Account Aging
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A method for tracking past-due accounts according to the date the charges originated
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Current Account
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A city ledger account that is within the current billing period
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Deliquent Account
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A city ledger account that has not been settled within a reasonable collection period, usually 90 days
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Express Check-Out
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A pre-depature activity that involves the production and early morning distribution of guest folios for guests expected to check-out that morning
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Guest History File
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A collection of guest history records, constructed from expired registration cards or created through sophisticated automated systems that automatically direct information about departing guests into a guest history database
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Guest History Record
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A record of personal and financial information about hotel guests relevant to marketing and sales that can help the hotel serve guests in return visits
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Late Charge
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A transaction requiring posting to a guest account that does not reach the front desk for posting until after the guest has checked out and closed his or her account
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Late Check Out
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A room staus term indicating that the guest is being allowed to check out later than the hotels standard check out time
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Late Check Out Fee
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A charge imposed by some hotels on guests who do not check out by the established check out time
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Overdue Account
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A city ledger account that is unpaid beyond the current billing period, usually between 30 and 90 days
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Self check out terminal
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An automated system, usually located in the hotel lobby, that allows the guest to review his or her folio and settle the account using the credit or debit card authorized at check-in
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Skipper
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A guest who has left a hotel and has intentionally not settled his or her account
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Unpaid Account Balance
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Charges remaining in a guest account after the guest has left the hotel
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Zeroing Out
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Settling a folio account balance in full as the guest checks out
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