Key Terms from Textbook Chpt 7 & 11 Definitions

Employment activities designed to "right past wrongs" by increasing opportunities for minorities and women.

Training programs involving a period during which a learner works alongside an experienced employee to master the skills and procedures of a craft.

Leadership style that involves making managerial decisions without consulting others.

Coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas.

Fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount.

Work schedule that allows an employee to work a full number of hours per week but in fewer days.

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

The process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives.

Workers who do not have the expectation of regular, full-time employment.

A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.

In a flextime plan, the period when all employees are expected to be at their job stations.

Choosing among two or more alternatives.

Giving frontline workers the responsibility, authority, freedom, training, and equipment they need to respond quickly to customer requests.

Giving workers the education and tools they need to make decisions.

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.