+
Related Flashcards
Related Topics
Cards In This Set
| Front | Back |
|
What is listening?
|
Listening is a process we use to make sense of what we hear.
It involves selecting, attending, understanding, remembering, and responding |
|
What are some listening barriers?
|
Various barriers include:
Self Barriers Information-processing barriers Context barriers |
|
What are some self barriers?
|
Self focus- your ability to concentrate
Emotional barriers Criticism- focus on message, not the messenger |
|
What are some information-processing barriers?
|
Processing rate
Information overload- realize when you're distracted Receiver apprehension- being fearful or anxious about receiving new information Shifting attention- women tend to shift attention more than men |
|
What are some context barriers?
|
Barriers of time and place
Noise- literal noise |
|
What is decentering?
|
Stepping away from your own thoughts and attemptin to experience the thoughts of another (like empathy- except empathy involves truly trying to feel what another person feels)
|
|
How can you listen well?
|
STOP- focus on your partner, give them your undivided attention
LOOK- observe nonverbal messages and be aware of your own nonverbal messages LISTEN- for details and major ideas, mentally summarize |
|
What is paraphrasing?
|
Restating in your own words what you think people are saying.
|
|
What are some nonverbal cues?
|
Emblems- speciific to culture (thumbs up)
Illustrator- Nonverbal message that accompanies a verbal message Adaptor- nonverbal behaviors that help satisfy a personal need Haptics- touch- most powerful Paralanguage- Study of vocals: pitch, rate, volume and use of silence |
