Chapter 4: Listening Effectively

A physiological activity that occurs when sound waves hit our earsdrums

An active, complex process that includes being mindful, physically recieving messages, selecting and organizing information, interpreting communication, responding,and remembering

Being fully engaged in the moment

Pretnding to listen

Hogging the stage by continually focusing communication on ourselves instead of on the person talking

Involves percieving personal attacks, criticisms, or hostile undertones in communication when no offense is intended

Listening carefully for the purpose of attacking

Listening only to the content level of meaning and ignoring the realtionship level of meaning

Listening to gain and understand information

Listen to form opinions, to make judgments, or to evaluate people and ideas

Listening to be supportive; focusing on relational level of meaning

A method of clarifying another's meaning or needs by reflecting our interpretations of his or her communication back to him or her

Responses that express interest in hearing more and thus gently invite another person to elaborate