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Cards In This Set
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______ and their ______ are at the heart of analyzing work
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Key elements, considerations
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Work flow design
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The process managers use to analyze the tasks needed to produce a product or svs
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Job
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Set of related duties
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Position
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Set of duties performed by one person
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What does the work flow analysis identify?
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Outputs of the process, the activites involved, three categories of inputs
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(workflow analysis) the outputs of the process
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What do you want to accomplish? ex. eubanks traffic wants to provide ultimate customer svs to mkt people.
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(workflow analysis) activities involved
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What do you have to do? ex. drivers know their way around
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Three categories of inputs (workflow analysis)
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Raw inpouts (materials and info), equiptment, and human resources
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Centralized
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Authority concentrated in a few peeps at top of the org
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Decentralized
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Authroity spread among many peeps (ex. treasurers office in raleigh has own HR)
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Org
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*?
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Organizations must _____ and ____ job requirements and people
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Understand and match
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Job analysis
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Process of getting detailed info about the job
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Analzing jobs and understanding what's required to perform a job is essential knowledge for:
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Staffing, training, perform appraisal and many other hrm functions
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Job description
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List of tasks, duties and responsibilities (TDR) that a job entails.
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